Raxen Privacy Policy
Last Updated: January 6, 2026
This Privacy Policy is formulated and interpreted by Quantum Ridge Enterprises LLC (the Data Controller), as the developer and operator of this Application.
The core purpose of this Policy is to fully and clearly inform you (the User of this Application) about: how we collect your personal information throughout the process of your downloading, installing, and using this Application; the specific purposes for which such information will be used; the technical and administrative measures we will adopt to safeguard information security; and the rights you hold as a data subject, as well as how to exercise such rights.
Additionally, this Policy will clarify the principle of voluntariness in your provision of personal information, the duration and geographic scope of information storage, and the notification rules applicable when information changes or this Policy is adjusted. This helps you fully understand your rights related to personal information and make informed choices.
Please read and understand the entire content of this Privacy Policy carefully before using this Application. If you do not agree to this Policy, please do not use this Application; your use of this Application signifies that you fully understand and accept all the terms of this Policy, and confirms that you are at least 18 years of age.
1. Definitions
• User: A natural person who is at least 18 years old, downloads, installs, and uses this App.
• Local Storage: Information stored exclusively on the User's mobile device (e.g., mobile phone storage) and not transmitted to the server of the App operator or any third-party system.
• Advertising Identifiers (Ad IDs): Unique strings generated by mobile operating systems (e.g., Google Advertising IDs for Android, Identifier for Advertisers for iOS) to identify devices for advertising purposes. Ad IDs are used to deliver personalized ads, measure ad performance, and avoid duplicate ads. Users can access device settings to reset, disable, or limit the use of Ad IDs at any time, which will stop us from collecting and using the Ad ID for personalized advertising without affecting core App functions.
• Device ID: Information used to uniquely identify a User's mobile device, including but not limited to International Mobile Equipment Identity (IMEI), Android ID, etc.
2. How We Collect and Use Your Information
2.1 Scenarios and Types of Information Collection
This App collects information only in the following scenarios. Except as explicitly stated, all information is stored locally:
2.1.1 Information Voluntarily Provided by Users
• Account Information: When you set a custom avatar and nickname on the "My Page", the relevant content will be stored locally on the device (not mandatory to fill in).
• Chat Content: The text of your conversations with AI characters will be stored in the local chat history database on the device.
• Voice Dictation Information: When you use the voice dictation tool in the "My Page" section, you need to proactively grant microphone permissions to your device (this permission is only used for temporary voice recording). The App will temporarily record the voice and convert it into a text note; the voice file will be automatically deleted after conversion, and only the text content and associated timestamps will be retained. You can disable the microphone permission in your device's system settings at any time—disabling it will prevent you from using the voice dictation function, but will not affect the use of other core functions of the App.
• Camera Permission-Related Information:When you need to take new photos of your space to obtain storage scenario optimization suggestions provided by the AI character, you need to proactively grant camera permissions to your device. The App will only temporarily access the image information from the current shot when you actively trigger the shooting operation; this information is used for local analysis of the space layout to generate suggestions. The image information will not be stored or transmitted to the server. You can disable the camera permission in your device's system settings at any time—disabling it will prevent you from using the space optimization suggestion function via newly taken photos, but will not affect the use of other core functions of the App.
• Album Permission-Related Information: When you need to upload pre-saved space photos from your device to obtain storage scenario optimization suggestions provided by the AI character, you need to proactively grant album permissions to your device. The App will only temporarily access the image information of the photos you select when you actively choose them; this information is used for local analysis of the space layout to generate suggestions. The image information will not be stored or transmitted to the server. You can disable the album permission in your device's system settings at any time—disabling it will prevent you from using the space optimization suggestion function via uploaded existing photos, but will not affect the use of other core functions of the App.
2.1.2 Automatically Collected Information
• Usage Data:
Including but not limited to the remaining free chat counts for each AI character, timestamps of chat history, creation time of voice notes, function click frequency and other metadata, used to ensure the normal operation of functions and optimize product experience.
• Device-Related Information:
Device IDs: We collect the Device ID to identify the uniqueness of the device, ensure service consistency of the App across different devices, and prevent malicious usage behaviors (e.g., maliciously exploiting free chat counts).
• Advertising IDs:
If you have not disabled the Advertising IDs on your device, we may collect this information to push personalized advertising services related to storage and home organization that meet your needs. You can reset or disable advertising IDs through the "Settings - Privacy - Ads" path on your device. After disabling, we will no longer collect this information, and it will not affect the use of the App's core functions.
• External Storage-Related Information:
When you need to export storage solutions in chat history or voice dictation notes as documents (e.g., PDF, TXT formats), or upload locally stored space photos for storage analysis, you need to authorize the read/write permission for the device's external storage (e.g., SD card). The App only accesses specified files when you actively perform operations, to complete export or upload tasks, and will not arbitrarily read or modify other files in the external storage.
2.1.3 Age Verification Instructions
This App only provides services to users aged 18 and above. To fulfill the age verification obligation, we may verify the user's age through device real-name authentication information (with user authorization) or by requiring active submission of age proof. For users who fail age verification or are under 18 years old, we will restrict their access to all functions of the App and delete the collected relevant information.
2.2 Purposes of Information Use
We only use the collected information for the following purposes and will not use it for any unexplicitly informed scenarios:
• Providing Core Functions: Supporting conversational interaction with AI characters (generating responses based on the selected character characteristics and conversation content);
• Saving chat history for your review and management;
• Implementing voice-to-text conversion, storage and editing for voice dictation;
• Generating accurate storage planning suggestions using image information obtained through camera permission;
• Completing user-initiated operations such as solution export and photo upload through external storage permission.
• Ensuring Service Security: Identifying malicious devices and behaviors through Device ID, preventing risks such as fraudulent use and account theft, and ensuring the stability and security of App services.
• Providing Personalized Services: Pushing storage products and home organization-related advertisements that meet your needs through Ad IDs to improve advertising service quality.
• Optimizing Product Experience: Optimizing App interface layout, character response logic and function design based on local usage data (e.g., function click frequency, scenario usage preferences) (no core personal information is uploaded, and only local analysis or aggregated anonymous data is used).
3. How We Share Your Information
We value your trust immensely and adhere to a strict policy of not selling your personal information under any circumstances. We only share your information in the following limited scenarios, and all data sharing activities are conducted for specific, legitimate purposes with strict safeguards in place.This app strictly controls the scope of data sharing. We may share your information only in the following circumstances, and will take measures such as encryption and anonymization to ensure information security:
• Your Right to Correct Your Personal Data: You have the right to correct your personal data collected by us (e.g., custom avatars, nicknames in account information) at any time. You may directly modify the locally stored information via the editing function in "My Page", or contact our support team to assist with correcting the relevant content.
• With Your Explicit Consent：We will only share your personal information with third parties when you provide clear and explicit consent. You maintain full control over these decisions—including the right to revoke consent through Raxen’s settings or by contacting our support team—at any time.
• Sharing with Advertising Service Providers: We may share collected Ad IDs with authorized third-party advertising service providers (e.g., Google Ads, Meta Ads) solely for the purpose of delivering personalized advertisements related to home storage, organization products, and lifestyle solutions. We enter into data processing agreements (DPAs) with these providers, requiring them to: (a) use Ad IDs only for the specified advertising purposes; (b) not link Ad IDs to other personal information without user consent; (c) comply with applicable data protection laws (e.g., GDPR, CCPA); and (d) implement appropriate security measures to protect the information. We do not share any core personal information (e.g., chat content, voice notes, camera images) with advertising providers.
• Sharing with Service Providers for Operational Purposes: If we engage third-party service providers to support App operations (e.g., cloud hosting for non-personal data analytics, customer support tools), we may share limited non-core information (e.g., anonymized usage data, device model without Device ID) necessary for service delivery. These providers are prohibited from using the shared information for any other purposes and must maintain strict confidentiality.
• Sharing in Business Transfers: In the event of a merger, acquisition, asset sale, or other business transfer involving our company, we may transfer collected information (including personal information) to the acquiring or transferee entity. We will notify users of such a transfer via in-App notice or email (if provided) and ensure the transferee complies with this Privacy Policy.
• Statutory Disclosure Obligation: When facing legal or regulatory requirements, valid legal processes (e.g., subpoenas, court orders), or requests from government authorities, or to protect the legitimate rights and interests of the App operator, users, or the public (e.g., preventing fraud, addressing safety risks), we may disclose necessary information. We will only disclose the minimum amount of information required to fulfill the obligation and will notify users of such disclosure if permitted by law.
• Sharing with User Consent: We may share personal information with third parties if we obtain explicit prior consent from users, specifying the recipient, purpose, and scope of the sharing.
Except for the above circumstances, we will not share, transfer or sell your personal information to any third party, and will not transmit core personal information (e.g., chat content, voice notes, camera-captured images) to the server of the App operator.
4. Multi-Layer Data Security: Protecting Your Information
We take the following measures to ensure the security of your information and prevent information leakage, loss or abuse:
• Storage Security: Core personal information (chat content, voice notes, account information) is stored in an encrypted format in the local database (SQLite) of the device, with no risk of cloud synchronization; information such as Device ID and Ad ID is only temporarily stored when necessary and anonymized in a timely manner after use.
• Permission Control: Sensitive permissions such as camera, microphone and external storage require active authorization from users. The App will not arbitrarily obtain or abuse permissions; users can revoke permissions at any time through device settings or in-App functions.
• Access Control: Information such as chat history, voice notes and exported files in the App can only be accessed by the current user of the device through the App interface, with no other access paths.
• Data Deletion Mechanism: You can manually delete specified data through in-App functions (the "Delete" button on the chat history page, the "Edit-Delete" option for voice notes); when the App is uninstalled, all core personal information stored locally on the device will be automatically cleared; if you disable or reset the Ad ID or Device ID, we will no longer associate the original device identification information.
• Security Technology Guarantee: Adopting technical measures such as data encryption and security verification to prevent risks such as App tampering and illegal information acquisition.
5. Your Data Control Rights
You have full control over your personal information and can exercise relevant rights through the following methods:
• Information Access Right: View all conversation content on the "Chat History" page and all text notes in the "My Page - Voice Dictation" module; view the list of permissions obtained by the App and related information collection status through device settings.
• Information Correction Right: Modify the avatar and nickname on the "My Page", edit text notes generated by voice dictation; reset Ad ID through device settings.
• Information Deletion Right: Delete single/all chat history and specified voice notes; delete all core personal information stored locally by uninstalling the App.
• Permission Revocation Right: Revoke permissions such as camera, microphone and external storage through the "Settings - Apps - Raxen - Permissions" path on the device. After revocation, the App will not be able to provide functions that rely on such permissions, but it will not affect the use of other core functions; disable Ad ID through the "Settings - Privacy - Ads" path on the device. After disabling, we will no longer collect and use this information.
• Right to Reject Personalized Advertising: You can disable Ad ID or select "Reject Personalized Advertising" in "My Page - Settings - Advertising Preferences" in the App. After disabling, we will only push non-personalized general advertisements.
• Right to Know if Your Data Is Sold: We commit to not selling any of your personal data, so there is no scenario where your personal data is sold. If our business model changes in the future to involve data sales, we will clearly notify you in advance via in-app notifications, emails, etc., and obtain your separate consent.
• Right to Opt Out of Data Sales:As mentioned above, we do not sell your personal data, so you do not need to exercise this opt-out right. If there is a data sales scenario in the future, we will specify the opt-out methods (including but not limited to in-app settings entry, contacting the support team, etc.) in this Privacy Policy to ensure you can opt out conveniently.
• Data Retention Practices:
• Locally stored information (e.g., chat content, avatars/nicknames, voice dictation notes):Will remain stored locally on your device until you actively delete it via the operations related to the "Right to Delete Information," or until you uninstall this Application (locally stored information will be cleared after uninstallation).
• Automatically collected non-core information (e.g., usage data, device IDs): Will only be retained while you are using this Application. After you uninstall the Application, we will no longer collect or retain such information.
• Ad ID information: Will only be retained while you have not disabled the Ad ID. After you disable it, we will immediately stop collecting and delete the Ad ID information we have obtained.
6. Process for Submitting Verifiable Right Requests
If you need to further exercise your personal information rights (e.g., confirm the storage status of data, obtain records of collected device-related information), you can submit a request through the following methods:
• Open the App and enter "My Page - Feedback";
• Fill in "Right Request + Specific Requirements + Contact Information" in the feedback box (e.g., "Right Request: Obtain records of my Device ID collection, Contact Information: developer@qreenterprises.com");
• To ensure your information security, we may require you to provide device-related certificates (e.g., device model, App download time) for identity verification;
• We will notify you of the processing result through the feedback function's reply channel or the contact information you provided within 15 working days after receiving the request.
7. Privacy Rights in Specific Regions
In accordance with the legal requirements of different jurisdictions, in addition to the general rights specified in this Privacy Policy, you are entitled to the following additional privacy rights. We will provide support in compliance with the laws of the corresponding region:
7.1 European Union (Applicable to the General Data Protection Regulation, GDPR)
If you are a user located in the European Union, in addition to the general rights, you are entitled to the following rights under the GDPR:
• Right to Data Portability:When you need to export your locally stored personal data (including chat records, voice dictation notes, account information, etc.) in a structured, commonly used, and machine-readable format, please send an email to developer@qreenterprises.com with the subject line “Data Portability Request” and specify the specific types of data you wish to export. We will provide you with export guidelines and applicable tools (e.g., a link to download packaged data) within 1 month of receiving your request, ensuring you can easily access and transfer the data.
• Right to Object:If you believe our processing of your personal data does not comply with the GDPR (e.g., unlawful processing purposes, insufficient security measures), please send an email to developer@qreenterprises.com with the subject line “Data Processing Objection Request”, along with details of the objection and relevant supporting grounds. We will verify the situation within 15 business days: if the objection is valid, we will immediately adjust the data processing method and notify you of the rectification results; if the objection is invalid, we will explain the specific reasons to you.
• Right to Erasure (Right to Be Forgotten):If you wish to erase all personal data related to you, please send an email to developer@qreenterprises.com with the subject line “Data Erasure Request”. We will assist you in completely deleting locally stored data (including chat records, residual voice files, account information, etc.) within 1 month of receiving your request. At the same time, we will irreversibly de-identify any retained anonymized data to ensure your personal information cannot be re-associated or identified.
7.2 United States
In response to privacy legal requirements in different U.S. states, you are entitled to the following state-level additional rights:
7.2.1 California (Applicable to the California Consumer Privacy Act, CCPA/California Privacy Rights Act, CPRA)
If you are a resident of California, you are also entitled to the following rights:
• Right to Opt Out:You may opt out of data-related processing through the following methods:
￮ Directly delete all locally stored personal data via the “My Page - Settings - Clear Data” function;
￮ Disable the Ad ID in your device’s system settings to stop data collection related to personalized advertising;
￮ Uninstall this Application to terminate all information collection activities;
￮ If you do not agree to the sharing of your Ad ID with third-party advertising service providers, please send an email to developer@qreenterprises.com with the subject line “Ad Sharing Opt-Out Request”. We will cease the relevant sharing activities within 5 business days and confirm the processing result to you.
• Non-Discrimination Right:We commit that we will not reduce the quality of Application services, restrict your access to core functions, or refuse to provide basic services of this Application because you exercise any rights under the CCPA/CPRA (including opting out, requesting data access, etc.).
• Right to Know:You have the right to know whether your personal data has been shared. If you need to obtain a free detailed list of all personal information we have collected about you (including data types, processing purposes, sharing recipients, etc.), please send an email to developer@qreenterprises.com with the subject line “Personal Information Inventory Request”. We will provide a clear information inventory within 45 business days of receiving your request; if we cannot complete it on time due to large data volume, we will notify you in advance and extend the period by no more than 45 additional business days.
7.2.2 Virginia (Applicable to the Virginia Consumer Data Protection Act, VCDPA)
If you are a resident of Virginia, you are also entitled to the following rights:
• Right to Correct:If you find errors in your personal data we have collected (e.g., device ID, account avatar/nickname), you may address it through the following methods:
￮ Directly edit account information and other self-editable data via the editing function in “My Page”;
￮ For non-self-editable data (e.g., device ID associated information), please send an email to developer@qreenterprises.com with the subject line “Data Correction Request”, along with the incorrect content and the correct information. We will verify and complete the correction within 10 business days and notify you of the processing result.
• Right to Restrict Data Processing:If you need us to restrict the use of information such as device ID or Ad ID, please send an email to developer@qreenterprises.com with the subject line “Data Processing Restriction Request”. Except for necessary situations to ensure service security (e.g., preventing malicious account usage), we will immediately cease the use of relevant information and confirm the request’s effectiveness to you within 5 business days.
• Right to Obtain the Privacy Policy:You have the right to know whether your personal data has been shared. You may view the latest version of this Policy at any time via the “My Page - About - Privacy Policy” entry in the Application; if you need to obtain the Policy in written form, please send an email to developer@qreenterprises.com with the subject line “Privacy Policy Written Request”. We will provide a PDF version of the Policy via email within 3 business days, or mail a paper copy at your request.
7.3 Brazil (Applicable to the Lei Geral de Proteção de Dados, LGPD)
If you are a user located in Brazil, in addition to the general rights, you are entitled to the following rights under the LGPD:
• Right to Access and Confirm Data:If you need to confirm whether we are processing your personal data, and to obtain details of the data (including content, processing purposes, sharing recipients, etc.), please send an email to developer@qreenterprises.com with the subject line “Data Access and Confirmation Request”. We will provide a complete information statement document (available in Portuguese/English) within 15 business days of receiving your request.
• Right to Correct and Complete Data:If you find your personal data is inaccurate or incomplete (e.g., incorrect account nickname, deviation in voice dictation note content), you may address it through the following methods:
￮ Self-edit account information in “My Page”;
￮ For non-self-editable data, please send an email to developer@qreenterprises.com with the subject line “Data Correction and Completion Request” and relevant supporting materials. We will verify and complete the data correction within 10 business days and send you a correction confirmation notice.
• Right to Erasure (Right to Be Forgotten):If you wish to erase all personal data related to you, please send an email to developer@qreenterprises.com with the subject line “Data Erasure Request”. We will assist you in clearing all locally stored personal data (including chat records, image caches, etc.) within 20 business days of receiving your request. We will also irreversibly de-identify any anonymized data retained in the background; after processing is completed, we will send you an erasure completion confirmation letter.
• Right to Object to Data Processing:If you object to our processing of your personal data based on “legitimate interests” (e.g., using data to optimize the product), please send an email to developer@qreenterprises.com with the subject line “Objection to Data Processing Request” and specify the processing scenario you object to. We will assess the reasonableness of the request within 10 business days: if it complies with the LGPD, we will immediately cease the relevant processing activities and notify you of the result.
8.Legal Bases for Our Processing of Your Personal Data
We process your personal data based on the following lawful grounds, in compliance with applicable data protection laws in your jurisdiction (including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the UK Data Protection Act 2018, etc.):
8.1 Based on Your Consent
We process your personal data based on your explicit consent in the following scenarios:
• Granting microphone permissions to use the voice dictation function;
• Granting camera/album permissions to obtain space optimization suggestions;
• Collecting Ad IDs to deliver personalized advertisements (you may withdraw your consent at any time).
You may withdraw the above consent at any time through the methods specified in the "Your Data Control Rights" section of this Privacy Policy. Withdrawal of consent will not affect the lawfulness of personal data processing that occurred before the withdrawal, which was based on valid consent.
8.2 Necessary for the Performance of a Contract or Provision of Services
When you use the core functions of this Application, we process your personal data to fulfill our contractual obligations to provide services to you:
• Storing your account information (avatar, nickname) to support the proper functioning of the "My Page" feature;
• Saving chat content locally on your device to ensure the continuous availability of the conversation function between you and AI characters;
• Collecting usage data (e.g., remaining chat sessions, feature click frequency) to ensure the stable operation of the service.
8.3 Necessary for Compliance with a Legal Obligation
We process your personal data to fulfill obligations under applicable laws and regulations in the following scenarios:
• Responding to legitimate requests from judicial or administrative authorities (e.g., subpoenas, court orders);
• Retaining security-related usage records to meet legal requirements for anti-fraud, cybersecurity, etc.
8.4 Necessary for Legitimate Interests
Without prejudicing your legitimate rights and interests, we process your personal data based on our own and third parties’ legitimate interests:
• Analyzing usage data (e.g., feature click frequency) to optimize product experience and improve service quality;
• Sharing anonymized non-core data with cloud hosting service providers to ensure the technical operational efficiency of the Application;
• Implementing security measures such as encryption and anonymization to protect your personal data, in order to uphold the legitimate interest of data security.
If you believe that our processing of personal data based on legitimate interests harms your rights and interests, you may contact us through the support channels of this Application, and we will re-evaluate the relevant processing activities.
9.Right to Lodge a Complaint with a Supervisory Authority
Users across all applicable jurisdictions shall have the unrestricted right to file a complaint with the competent data protection supervisory authority if you reasonably believe that our processing of your personal data has violated the applicable data protection laws and regulations (including but not limited to the GDPR, CCPA/CPRA, VCDPA, LGPD, and other regional or national privacy laws).
We always recommend that you first attempt to resolve any concerns or disputes related to your personal data by contacting us in a friendly manner via the dedicated email address developer@qreenterprises.com. When reaching out, please provide a clear description of the issue, relevant details of the alleged non-compliant data processing behavior, and any supporting materials or communication records you may have. Our data protection team will review your feedback promptly, respond to you within 15 business days, and make every effort to address your concerns fairly and effectively through good-faith communication and negotiation.
If you remain dissatisfied with the outcome of our internal resolution process, or if we fail to respond to your inquiry within the specified timeframe, you are entitled to submit a formal complaint directly to the supervisory authority that has jurisdiction over your place of residence, place of work, or the location where the alleged data processing violation occurred. We are committed to fully cooperating with the investigations and inquiries conducted by the relevant supervisory authorities, and will promptly implement the corrective measures or rulings issued by the authorities in accordance with the requirements of applicable laws.
10. Protection of Minors' Personal Information
• This App explicitly requires users to be at least 18 years old, does not provide services to minors, and will not actively collect minors' personal information.
• If we find through age verification or other means that a user is a minor under 18 years old, we will immediately restrict their access to all functions of the App, notify their guardian through reasonable means, and delete the collected relevant information.
• If a guardian finds that a minor has used this App without permission and their information has been collected, they can contact us through the "My Page - Feedback" function. After providing guardianship certificates and minor information, we will immediately delete the relevant data and disable account permissions.
11. Updates to This Privacy Policy
• We may update this Policy in accordance with changes in laws and regulations, product function adjustments and regional privacy policy requirements.
• After the update, we will display a "Privacy Policy Updated" notice on the App's launch page and provide a link to the new version in "My Page - About - Privacy Policy". The notice will clearly inform the core updated content and effective date.
• If you continue to use this App, it shall be deemed that you agree to the updated Privacy Policy; if you do not agree, you can stop using the App and delete local data.
12. Contact Us
• The personal data controller of this Application is Quantum Ridge Enterprises LLC. You may contact us via the following methods:
Email: developer@qreenterprises.com
Mailing address:KAUSHER SHAWANDA POWELL SOLE MBR212 W TROY ST STE B DOTHAN, AL 36303
• Data Protection Officer (DPO): We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy and applicable data protection laws. For inquiries related to data protection, privacy rights, or complaints, you may contact the DPO directly through the following channels:
• DPO Contact Information:
Email: developer@qreenterprises.com
Mailing Address:
KAUSHER SHAWANDA POWELL SOLE MBR
212 W TROY ST STE B DOTHAN, AL 36303.
General Inquiries: If you have any questions, complaints, or suggestions regarding this Privacy Policy, you can also contact us through the following methods:
• In-App Feedback: Open the App and submit relevant content in "My Page - Feedback";
• Email: developer@qreenterprises.com;
• Mailing Address:
KAUSHER SHAWANDA POWELL SOLE MBR
212 W TROY ST STE B DOTHAN, AL 36303
We will acknowledge receipt of your inquiry within 5 working days and provide a substantive response within 15 working days. For urgent requests or privacy rights-related inquiries, the DPO will prioritize handling and update you on the progress periodically.